Privacy Policy and Terms of Service

This Privacy Policy and Terms of Service document outlines how we collect, use, disclose, and protect your information.

1. Information Collection

We collect only the minimum necessary personal and health information required to provide our services, including:

• Names and basic contact information
• Health information relevant to the services provided
• Usage data to improve our platform

2. App Permissions

Our mobile application requires the following permissions to function properly:

• Camera Permission: Required for capturing videos and photos during exercise sessions, enabling real-time movement analysis, and providing visual feedback for proper form correction.
• Microphone Permission: Used for recording audio during coaching sessions, enabling voice commands, and capturing audio feedback during exercises.
• Storage Permission: Necessary for saving workout videos locally, caching exercise content for offline access, and storing progress data.
• Internet Access: Required for syncing data with our servers, accessing AI coaching features, and receiving plan updates.
• Network State: Used to optimize content delivery based on connection quality and enable offline mode when needed.

All permissions are used solely for providing our coaching services. We do not access these features for any other purpose.

3. Data Privacy Practices

During our pilot phase, we are implementing privacy best practices:

• We follow healthcare data protection principles
• We adhere to basic telemedicine guidelines in India
  • Patient data confidentiality and privacy must be maintained
• We're building toward future HIPAA and GDPR compliance

4. Data Protection

We implement strict security measures to protect your information:

• No screen recording functionality
• No employer access to Protected Health Information (PHI)
• Regular security audits and updates
• Encrypted data transmission and storage
• Media files processed locally by default

5. Information Sharing

We limit sharing of your information to:

• Healthcare providers directly involved in your care
• Third parties with your explicit consent
• Legal requirements (with notice when permitted by law)

6. User and Provider Rights

Both users and healthcare providers have specific rights:

• Users have the right to access, correct, and delete their information
• Healthcare providers cannot share reports or information on social media or with unauthorized parties
• Users can request data portability

7. Government and Legal Requests

If we receive a government or legal request for your information:

• We will notify you when legally permitted
• We will only share the minimum required information
• We will review all requests for legal validity

8. Children's Privacy

Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to Policy

We may update this policy periodically. Users will be notified of significant changes.

10. Contact Information

For privacy concerns or questions, please contact support@flowaicoach.app.

By using our services, you agree to these terms and privacy practices.

Last updated: January 2025